Strong relationships with our customers is vital to our business, everyone at Clark Eriksson is focused on customer care. We pride ourselves on having long term clients, and client retention is core to our business model. We take a coordinated team approach to projects, working closely with the client's own people with a common goal, of successful project delivery.
We welcome candid feedback from our clients – good and bad – because it helps us to improve and stay focused on what our customers need. We recognise that a customer’s perception is their reality, so we must take the time and have empathy to understand an issue from their viewpoint.
While it is good to be 'liked' - it is more important that we are respected for our focus on safety, our professionalism and our integrity.